Contact Us
For all inquiries regarding orders placed on Tandemjewelry.com or for personalized assistance, please contact us at [email protected] or 860.999.1179.
Monday-Friday (not including holidays)
9:00 AM – 5:00 PM EST
Shipping:
Orders are processed within 2-3 business days pending item availability and credit card approval. Tandem Jewelry will contact you if we need additional information for credit card approval.
We offer complimentary shipping on all orders in the Continental USA.Orders are shipped UPS or USPS ground
Tandem Jewelry is unable to ship to any international addresses or process international credit cards at this time.
To ensure the security of your purchase signature is required upon delivery.
Please be advised we are not responsible for incorrectly entered shipping addresses, nor do we ship to PO boxes.
Sales tax is applicable on all orders shipped in Connecticut, where Tandem has a physical presence, at 6.35%
Returns:
We strive to accommodate all of our customers. We want you to be completely satisfied with your purchases. We are happy to assist with questions and details about all items prior to purchase. Please contact us at [email protected] or call us at 860-999-1179.
Due to the nature or our inventory we have a strict return policy. A store credit or exchange is permissible if we are contacted within 24 hours of receipt of item. Please contact us for a Return Authorization Code.
The item must be returned in its original condition, unworn with tags attached. All returns must be properly insured and shipped back by a carrier that uses tracking and signature.
Care:
Tandem Jewelry is meticulously handcrafted of precious metals, sparkling diamonds, lustrous Tahitian pearls and semi-precious stones from around the world. With normal wear and special care, our pieces will maintain their outstanding quality. We recommend that you do not bathe, exercise, or sleep with the jewelry on. We recommend keeping your Tandem jewelry in the provided Tandem pouch when you are not wearing it.
Repairs:
For Items Purchased at TandemJewelry.com:
At Tandem Jewelry, quality and craftsmanship are our priorities. However, jewelry by its very nature, is delicate.
We will repair at no charge any damages or breakage caused by production issues on our end within 30 days of receipt of purchase. Improper care or damage from misuse will void this warranty. Customers will provide all original proof of purchase and cover all return shipping costs, including insurance for the item.
For items purchased from an authorized retailer:
Please contact the retailer directly.